New Vehicle Warranty Management Solutions

Looking to improve your in house systems when it comes to new vehicle warranty? We can review your processes and provide warranty management solutions to ensure you’re working effectively.


How We Can Help With New Vehicle Warranty Management Solutions

AAL offers a comprehensive review of in house new vehicle warranty processes and procedures and provides management solutions to improve the success of each warranty claim made and reduce the financial risks associated with a Manufacturer’s warranty audit. 

Initially, AAL completes a root and branch review of the current procedures in place. The audit introduces several systems and processes that ensure each potential warranty claim is recorded, audited, returned for correction if necessary, monitored and processed within the Manufacturers’ time frame. This level of investigation eliminates missed and late payments, missing part requests and return claims. Any member of staff involved with a claim error is provided with relevant training. 

Following the initial review, each dealer will be supplied with a management tool that can be utilised to identify errors and the people responsible and record the rejections to ensure they are not repeated. Staff training is also provided to help increase legitimate warranty claims and keep chargebacks to a minimum. 


The Errors We Can Help Identify

Any combination of these errors or omissions could result in a failed warranty claim or chargeback at audit.  

  • Lost revenues due to failures to make valid warranty claims 
  • The lack of an audit trail to identify the progress of warranty claims 
  • Claims not submitted in accordance with manufacturer’s policy & procedure 
  • Late submission of claims, preventing legitimate correction of errors within Manufacturer’s cut off dates 
  • Additional work / correct repair procedures not followed/supporting documentation missing 
  • Poor technician write-ups
  • Parts not returned
  • Customers signature and date missing 
  • Lack of coaching or training in relation to manufacturers’ policy, procedure and norms. 


Why work with Automotive Auditors Limited?

AAL is fully equipped to provide workable solutions for a start to finish audit of each vehicle’s warranty claim 

We believe that we can help you put the right procedures in place to ensure compliance with Manufacturers’ policies, improve claim submission times and reduce chargeback at audit. But why should you choose to work with us?

  • Years of Experience – We have over 25 years of experience within the motor industry, where we’ve worked with main dealerships, independent garages, testers and traders.
  • Integrity Focused – We have a strict code of ethics that we abide by to ensure our services are always professional, honest and hold the appropriate education.
  • Tailored To You – We understand that every company is different. This is why we offer both bespoke and one-off services so you can receive what you need.
  • Up To Date – As the regulations are continually changing, we ensure that we are up to date with all that are applicable to the industry.


Contact Us Today

For further information on how we can help you with New Vehicle Warranty Audits and Administration, you can call us on 01206 273055 or email We’re ready and waiting to put the right procedures in place to help you succeed.